This Month’s Company I Love: Rickshaw Bagworks

You can’t use a JanSport backpack once you graduate.

I needed a brief case.

Do you know how expensive nice brief cases are? You’d think they all came filled with gold. So I was searching around for a decent brief case and stumbled upon a 50% off coupon for this Rickshaw Handbags website. They aren’t leather, but have some nice fabrics and 100% fully customizable. Fabric, color, trim, inside color, everything. Down to the color of the logo. With the coupon I could get one for $50. Seems legit. So I got one with a velcro pocket inside for my calculator and pencils (nerd alert).


End of story? Nah.

I guess I had to wait a little longer for my bag to arrive. They are hand made daily, and I was in no rush so it’s whatever. But when my bag came about 3 weeks after I ordered, it included a second velcro pocket inside.

I unzipped it and found a hand-written note apologizing for the delay.

I don’t know what these pockets cost them or how often they give them away. Heck, they may just include it in every purchase hoping somebody blogs about it. Who knows. But this sort of proactive customer service should be noted. It just makes me love this made-in-America bag even more. I’d have easily paid retail for it.

I’ve kept the note in my bag ever since. When I reach in for my highlighters while CPA studying and feel the note, it gives me a little extra motivation. Maybe one day I’ll use my CPA to run a business. If so, I hope to have customer service as good as Rickshaw. It really does make a difference.

Getcha one here.

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